Returns and Refund Policy
At MerchItOnline (referred to as “Merchandise it”), we strive to provide a seamless shopping experience for our customers. As a platform facilitating the sale of products from various suppliers, we aim to ensure satisfaction with every purchase. Please read the following policy carefully regarding returns and refunds:
Responsibility for Returns and Refunds: MerchItOnline acts as a platform connecting customers with suppliers who directly provide the products available for purchase. Therefore, all matters related to returns and refunds are the responsibility of the respective sellers. MerchItOnline does not assume liability for returns or refunds on products purchased through our platform.
Complaint Management: In the event of any concerns or issues regarding a product purchased through MerchItOnline, we are committed to assisting customers in resolving their complaints. We will facilitate communication between the customer and the supplier to address any issues efficiently and effectively.
Returns and Refund Procedure: Customers seeking returns or refunds must adhere to the procedure outlined by the respective supplier. This may include providing proof of purchase, details of the issue, and following any specific instructions provided by the seller. Failure to comply with the designated procedure may result in delays or rejection of the return/refund request.
Flagging Unsatisfactory Experiences: In instances where a customer’s experience falls below expectations due to product quality or customer service, MerchItOnline reserves the right to flag such occurrences on our platform. This may involve highlighting the seller’s performance or product quality to inform future purchasing decisions for other customers.
Customer Obligations: Customers are expected to review product descriptions, specifications, and seller information before making a purchase. It is essential to understand the terms and conditions set forth by each seller regarding returns, refunds, and product warranties.
Disclaimer: MerchItOnline endeavors to provide accurate and up-to-date information regarding returns and refunds. However, we cannot guarantee the actions or policies of individual suppliers. Customers are encouraged to review the specific return and refund policies provided by the seller before completing a purchase.
Contact Us: If you have any questions or require assistance regarding returns and refunds, please contact our customer support team at [contact email/phone number].
Policy Updates: MerchItOnline reserves the right to modify or update this returns and refund policy at any time. Customers are encouraged to review this policy periodically for any changes.
By using the MerchItOnline platform and making a purchase, you agree to abide by the terms outlined in this returns and refund policy.
Contact us at returns@merchitonline.com for questions related to refunds and returns.